Communication skills including presentation techniques

Good communication skills vital to helping improve performance in the workplace

Overall aim of the course:

To provide staff, new graduates, team leaders & junior managers with an insight into improving their personal effectiveness through use of improved communication skills.

Delegates attending this will be able to:

  • Understand the communication process
  • Identify the barriers effecting their communication
  • Know how to overcome the barriers
  • Use verbal and written communication effectively
  • Deal more effectively with difficult people
  • Build better relationships with colleagues and customers

Course content

  • Effective personal communication
  • Barriers to communication
  • Forms of communication
  • Questioning skills
  • Listening skills
  • Assumptions
  • Using your voice
  • Non-­‐verbal communication
  • Written communication
  • Building rapport
  • Dealing with difficult people
  • Effective presentations, meetings, team building
  • Personal action plan

Duration:

2 days

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If you believe your organisation needs help fulfilling its potential then I urge you to contact us for an initial FREE consultation, where I hope you will find our approach is refreshing and practical.

— Tim Stimpson