Interpersonal skills and being assertive

Interpersonal skills and building rapport in the workplace

Overall aim of the course:

To provide team leaders and junior managers with the knowledge and understanding that adopting effective positive communications with colleagues, customers and suppliers has an overall positive effect for their organisation.

Delegates attending this will be able to:

  • Maximise their individual effectiveness through positive communication.
  • Build better working relationships to the overall benefit of everyone concerned.

Course content:

  • Importance of free flowing communications
  • Barriers to communications
  • Listening skills
  • Non-verbal communication
  • Giving & receiving instructions
  • Assertiveness
  • Building rapport
  • Dealing with difficult people
  • Understanding the different character identities
  • Increasing self awareness
  • Negotiation skills
  • Effective meetings
  • Personal action plan

Duration:

1 day

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If you believe your organisation needs help fulfilling its potential then I urge you to contact us for an initial FREE consultation, where I hope you will find our approach is refreshing and practical.

— Tim Stimpson