Interviewing, Disciplinary & Counselling Skills

Helping people conduct interviews and maintain best staff

Overall aim of the course:

To provide team leaders and junior managers with the knowledge and understanding to conduct interviews and counselling sessions with staff.

Delegates attending this will be able to:

  • Use processes and techniques to during interviewing stages to recruit the best people
  • Develop colleagues and team members through affective appraisals and development plans
  • Following best practice on any disciplinary issues, knowing when and how to involve the specialists

Course content:

  • Identifying recruitment needs
    • Job analysis, job description, person specification
    • Equal opportunities issues
  • Screening applicants
    • The selection process
    • Handling applications
    • Selecting a shortlist
  • Interviewing skills
    • Preparation
    • Construct a framework
    • Interviewing techniques
    • Making a decision
  • Getting the best from people
    • Appraisal
    • Development
    • Counselling
  • Discipline
    • Rules and why we need them
    • What they should cover
    • How to encourage compliance
    • Stages of disciplinary process
    • Establish the gap
    • When to employ the services of a specialist


1-2 days dependent on detail

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— Tim Stimpson