Quality Matters

Maintaining quality throughout your organisation

Overall aim of the course:

To provide graduates, team leaders and junior managers with the knowledge and understanding that quality matters.

Delegates attending this will be able to:

  • Recognise why quality is important and what the effect of poor quality can have on a business
  • Use simple quality systems and quality controls to help develop a total quality management approach

Course content:

  • Introduction
  • Why is quality important
  • The cost of quality
    • Prevention
    • Failure
    • Assessment
  • What is quality?
  • Customers and quality
  • Quality control
    • Setting standards and measuring
    • Ensuring capability
    • Correcting mistakes
    • Collecting data
  • Quality assurance
  • Total quality management
  • Quality in practice
    • Improvements
      • Commitment
      • Communication
      • Capability
      • What can you do?


1 day

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If you believe your organisation needs help fulfilling its potential then I urge you to contact us for an initial FREE consultation, where I hope you will find our approach is refreshing and practical.

— Tim Stimpson